Consumer Reports has released the results of a poll it took from motorcycle owners as part of the publication’s assessment on the value of different motorcycle brands as far as how their customers felt about the bikes they owned.
Japanese motorcycle brands took in top honors in reliability, something that shouldn’t come as a surprise to anyone. Of all the brands named in the survey, Japan’s four top brands - Yamaha, Suzuki, Honda, and Kawasaki - were all head and shoulders above the rest of the field, beating out the likes of Victory and Harley-Davidson. On the bottom end of the reliability list are brands like Triumph, Ducati, BMW, and Can-Am.
Can-Am, in particular, finished dead last on the list, and I’m guessing that it’s recent issues may have played a big part in seeing their spot on this list.
Victory Motorcycles may have ended up in the middle of the pack in the reliability survey, but as far as making customers happy with their bikes, the American brand stood victorious with 80 percent of Victory owners saying that they wouldn’t mind buying a Victory model again. Turns out, having a fairly reliable motorcycle and having positive dealer interactions and good customer service are important elements in gaining the trust of your customers. Who knew!
Coming up second on that list was Harley-Davidson, which received a 72-percent approval rating, followed by Honda at 70 percent. Interestingly enough, these three brands were the only ones to get approval ratings north of 70 percent.
Consumer Reports also discovered that motorcycle riders preferred “comfort” of all the things they look for in a bike. Not surprisingly, Victory scored the highest rating in this category while Ducati, Kawasaki, Suzuki, and Triumph taking up the rear in this particular category.
Other satisfaction categories, including styling, fun, acceleration, and handling saw across-the-board ratings, signifying that a customer’s taste in these areas vary depending on what their requirements for a bike are. The only manufacturer that fell flat on its face in the handling category is Can-Am, adding more fuel to the growing assumption that its three-wheelers aren’t worth the money you spend to buy them.
Continue reading to read more about the results of Consumer Reports’ motorcycle poll.
Consumer Reports Poll Says Yamaha Most Reliable Brand, Victory Owners The Happiest originally appeared on topspeed.com on Thursday, 9 April 2015 09:00 EST.
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